Comprehensive insurance-backed guarantees give all our customers complete piece of mind about their installation.

It's a common worry; what would you do if the supplier of your home improvement products went out of business having taken your deposit, or left you with a worthless guarantee that's not worth the paper it's written on?

Well now you can stop worrying because it's not a problem here at Harp.

Harp Windows offer all our customers insurance-backed warranty packages through Installations Assured Limited. Work carried out by Installations Assured Limited approved companies such as ourselves, has the benefit of Deposit Protection and an Insured Guarantee for up to ten years.

Who are Installations Assured Limited, and what do they do?

Installations Assured Ltd only provide insurance backed guarantees. These are guarantees purchased by contractors for and on behalf of their customers. The guarantee is designed to provide claims cover for the customer in the event of the contractor ceasing to trade due to insolvency, liquidation or the winding up of the business on the retirement or death of the principals. The guarantee will also provide facilities to arbitrate and deal with complaints on behalf of the customer.

Installations Assured promise that they will act fairly and reasonably, ensure that all information that they give will be clear, fair and not misleading, and to make sure that their services satisfy the requirements of the Private Customer Code (PCC), whether they be oral or written.

What is covered?
If the fault is discovered in the original works after the contractor has ceased trading i.e. due to Liquidation, Receivership, administration or the winding up of the company due to bankruptcy, state retirement or death of the principal(s) and is therefore unable to honour their guarantee, you would lodge a claim.

A report would be prepared by another contractor to determine the cause of the problem and if the fault(s) would have been covered by the terms of the contractors written guarantee then the insurance will meet the reasonable costs of rectifying the defects up to the limited of the original contract price.

What is the policy term?
Usually the policy term is linked to the number of years guaranteed by us, the contractor, which in our case is usually up to 10 years. The cover commences from the date the contract is satisfactorily completed. Upon receipt of premium, the Certificate of Insurance is issued.

Who protects me?
The insurance is underwritten by Guarantee Protection Insurance Company Limited.

For more information, we recommend you visit the Installations Assured Limited website, or please contact us with your enquiry. Remember, we're here to help!

Installations Assured Limited 164 Bedford Road Kempston Bedfordshire MK42 8BH

Telephone: (01234) 855377
Fax: (01234) 841110
Web: www.iaibg.co.uk

 

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